Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Based on O*NET work context for this occupation. This score does not predict individual job losses.
What drives the score
Automation and repetition raise exposure; freedom to set tasks lowers it. Each measure uses a 0–100 scale.
How well your skills transfer
Each skill is scored on how well it transfers into occupations that are growing and less exposed. The ones high on both importance and transfer are worth deepening.
| Skill | Transferability | Importance in current role |
|---|---|---|
| Active Listening | 63 | 75 |
| Speaking | 63 | 75 |
| Critical Thinking | 63 | 69 |
| Judgment and Decision Making | 63 | 56 |
| Monitoring | 63 | 53 |
| Complex Problem Solving | 62 | 66 |
| Active Learning | 62 | 53 |
| Coordination | 62 | 47 |
| Reading Comprehension | 61 | 75 |
| Time Management | 61 | 50 |
Show 25 more skills
| Skill | Transferability | Importance in current role |
|---|---|---|
| Writing | 60 | 63 |
| Social Perceptiveness | 60 | 53 |
| Learning Strategies | 58 | 53 |
| Instructing | 58 | 50 |
| Systems Analysis | 57 | 50 |
| Service Orientation | 56 | 53 |
| Systems Evaluation | 56 | 47 |
| Persuasion | 54 | 41 |
| Mathematics | 53 | 31 |
| Negotiation | 52 | 35 |
| Science | 52 | 19 |
| Management of Personnel Resources | 50 | 35 |
| Operations Analysis | 49 | 35 |
| Installation | 48 | 31 |
| Troubleshooting | 47 | 50 |
| Quality Control Analysis | 47 | 47 |
| Equipment Maintenance | 47 | 28 |
| Technology Design | 47 | 25 |
| Equipment Selection | 47 | 22 |
| Management of Material Resources | 47 | 22 |
| Management of Financial Resources | 47 | 16 |
| Operations Monitoring | 46 | 50 |
| Repairing | 46 | 28 |
| Programming | 45 | 31 |
| Operation and Control | 43 | 47 |
Compare how well you can use each skill in growing, low-exposure occupations with its importance in your current role. How we score skills.
Jobs you could move to
Compare related occupations by skill overlap, retraining effort, pay and projected growth. Choose a priority to adjust the ranking. Licensing requirements may limit some routes.
- Median pay · U.S.
- $129,180
- 10-yr growth
- +21%
- Skill gap
- 5%
- Retraining
- Low
Skills to build: Systems Analysis, Monitoring, Judgment and Decision Making, Critical Thinking
- Median pay · U.S.
- $135,880
- 10-yr growth
- +21.1%
- Skill gap
- 9%
- Retraining
- Low
Skills to build: Monitoring, Active Learning, Operations Monitoring, Judgment and Decision Making
- Median pay · U.S.
- $96,590
- 10-yr growth
- +13.9%
- Skill gap
- 6%
- Retraining
- Low
Skills to build: Social Perceptiveness, Operation and Control, Coordination, Operations Monitoring
- Median pay · U.S.
- $98,100
- 10-yr growth
- +8%
- Skill gap
- 2%
- Retraining
- Low
Skills to build: Persuasion, Coordination
- Median pay · U.S.
- $100,330
- 10-yr growth
- +14.8%
- Skill gap
- 12%
- Retraining
- Low
Skills to build: Learning Strategies, Instructing, Social Perceptiveness, Service Orientation
- Median pay · U.S.
- $116,580
- 10-yr growth
- +5.1%
- Skill gap
- 4%
- Retraining
- Low
Skills to build: Active Learning, Judgment and Decision Making, Monitoring, Systems Analysis
A second source of income, before you need it
This page can tell you where Computer User Support Specialists could go and what the move costs. The other route is not a move at all: something small of your own, running alongside the job, started while there is no pressure on it.
Where to learn the missing half: Google Career Certificates for systems analysis · active learning, LinkedIn Learning for writing · speaking, edX for mathematics · reading and PlanetNoCode for complex problem solving. Some of those are affiliate links. It never changes what we list.
Snapshot: O*NET 31.0, BLS OEWS May 2025, BLS Employment Projections 2025-2035. Scoring v2.1.0-onet-31.0. Method on the how it works page.